At The Tile House

Privacy Policy

Effective Date: September 21, 2024

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At The Tile House, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website or visit our store locations. By visiting our website or providing your information to us, you consent to the practices described in this policy.

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1. Information We Collect

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We collect various types of information from you to provide a more personalized and efficient experience. This includes:

• Personal Information: When you sign up for our newsletter, contact us, or create an account, we may collect personal details such as your name, email address, phone number, and mailing address.

• Payment Information: For purchases made on our site, we collect payment details such as credit card numbers through secure payment gateways.

• Non-Personal Information: We automatically collect information about your device, browser type, and IP address when you browse our site. We may also gather information on how you navigate our website to improve our services.

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2. How We Use Your Information

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We use your information to:

• Provide and improve our products and services.

• Process and complete your purchases and transactions.

• Respond to your inquiries, questions, and customer service requests.

• Send marketing communications such as newsletters, special offers, and promotions (you may opt out at any time).

• Personalize your online experience, including tailoring the content and offers you see on our website.

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3. Cookies and Tracking Technologies

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Our website uses cookies and other tracking technologies to collect non-personal information about how our visitors interact with the site. This helps us:

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• Analyze website traffic and user behavior to improve functionality.

• Remember your preferences and login details for future visits.

• Provide relevant advertising through third-party services.

You can control the use of cookies through your browser settings, though disabling cookies may limit your experience on our website.

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4. Sharing Your Information

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We do not sell, trade, or rent your personal information to third parties. However, we may share your data in the following circumstances:

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• Service Providers: We may share your data with third-party providers who perform services on our behalf, such as payment processing, email distribution, or web hosting. These providers are obligated to protect your information.

• Legal Obligations: If required by law or to protect the rights of The Tile House, we may disclose your information in response to legal requests.

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5. How We Protect Your Information

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We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. This includes encrypted communication through Secure Socket Layer (SSL) technology for online transactions, as well as internal security protocols for storing personal data.

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However, please note that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.

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6. Your Rights and Choices

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You have the right to:

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• Access, Update, or Delete Your Information: You can review and update your personal information through your account settings or contact us to request changes. If you wish to delete your account, please contact us.

• Opt Out of Marketing Communications: If you no longer wish to receive newsletters or promotional emails, you can unsubscribe via the link provided in each communication.

• Data Portability and Restriction: You may request a copy of your personal data in a structured, commonly used format or ask us to restrict the processing of your information under certain circumstances.

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7. Third-Party Links

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Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party websites you visit.

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8. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes in our practices or relevant laws. We will notify you of any material changes by updating the "Effective Date" at the top of this policy or through direct communication when appropriate.

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9. Contact Us

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If you have any questions or concerns about this Privacy Policy or the use of your personal information, please contact us:

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The Tile House

PICKERING STORE: 1095 Kingston Rd, Unit 3 Pickering, ON, L1V 1B5

WHITBY STORE: 1400 Victoria Street East, Unit 3 Whitby, ON, L1N 0M2

Phone: 905.839.1434

Email: info@thetilehouse.ca

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